Shipping policy
Assayco Shipping Policy
Effective Date: August 16, 2026
Thank you for shopping with Assayco. Please review the following Shipping Policy before placing your order.
Shipping & Fulfillment
Assayco is an online storefront that does not directly stock, package, or ship products.
Products purchased through Assayco may be fulfilled and shipped directly by Shopify Collective partner shops or Printful, depending on the product ordered.
Because products are fulfilled and shipped by third-party providers, shipping times and delivery services may vary by product and fulfillment provider.
Who Ships Your Order?
Orders may be fulfilled by:
- Shopify Collective — Products fulfilled through Shopify Collective may be shipped directly by the applicable Shopify Collective partner shop.
- Printful — Products fulfilled through Printful are produced and shipped by Printful and its shipping partners.
Please check your order confirmation or shipping confirmation to determine which provider is fulfilling your order.
Shipping Times
Shipping and production times may vary depending on the product, fulfillment provider, destination, and shipping carrier.
Any estimated delivery date provided at checkout or in your order confirmation is an estimate and is not guaranteed.
Orders may experience delays due to production, high order volumes, weather, holidays, carrier delays, customs, or circumstances outside the control of Assayco.
Tracking Information
When tracking information is available, it may be provided through your shipping confirmation email or order information.
If you have questions about tracking or the status of your shipment, please contact the fulfillment provider responsible for your order.
- For Shopify Collective orders, contact the applicable Shopify Collective partner shop.
- For Printful orders, contact Printful.
Lost, Damaged, or Missing Packages
If your package is lost, damaged, missing, or arrives with an incorrect item, please contact the applicable fulfillment provider as soon as possible.
Shopify Collective: Contact the applicable Shopify Collective partner shop that fulfilled your order.
Printful: Contact Printful regarding orders fulfilled through Printful.
Please keep your order number, tracking information, photographs of damaged items, and packaging when applicable.
Assayco does not directly ship products and is not responsible for losses, damages, delays, or delivery issues caused by third-party fulfillment providers or shipping carriers.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you provide an incorrect or incomplete address, contact the applicable fulfillment provider as soon as possible. Changes may not be possible once an order has entered production or shipment.
International Shipping
International orders may be subject to additional shipping times, customs requirements, duties, taxes, or fees.
Any customs duties, taxes, or other fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Important Notice
By placing an order through Assayco, you acknowledge that Assayco does not directly manufacture, warehouse, package, or ship products.
Products are fulfilled and shipped by third-party providers, including Shopify Collective partner shops and Printful.
For shipping, tracking, production, delivery, damaged packages, missing packages, or other fulfillment issues, customers should contact the applicable fulfillment provider directly.
Assayco is not responsible for shipping delays, production delays, lost or damaged packages, carrier issues, customs delays, or other fulfillment issues caused by third-party providers or shipping carriers.
Contact Assayco
For general questions about Assayco or your purchase, please contact Assayco through the customer service information provided on our website.
Assayco reserves the right to update this Shipping Policy when necessary.